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Our Refunds & Returns Policy

We want you to be delighted with your ordering experience with Whittaker Workplace Solutions.  If for any reason you’re not completely satisfied with a product you ordered or you ordered by mistake, we will collect and refund a product or order, subject to our Refunds and Returns Policy as detailed below. 

This policy is also detailed in our Terms of Business when you shop with us.

Goods no longer required

You may choose to return a Product for any reason provided that: 

You notify us by telephone or email of your wish to return the Product within 14 days of receipt and 
the Product is in resaleable condition - it needs to still be in its original unopened packaging, unmarked and unused. 

If the terms of condition listed above apply, then we will process your return and we will arrange for collection at our cost.

To return a product, you’ll need to contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value. 

Once the Products are back at our warehouse and we have had an opportunity to inspect them to check that they are in resalable conditions we will then process the refund.

Incorrect Orders/Missing Items

If you wish to return a Product because it is defective or not as described, you must contact us within three working days of receipt or, if a defect is not immediately apparent, within a reasonable time of discovering the defect. What is considered a reasonable time will depend on the nature of the Product and the nature of the defect and you are strongly advised to inspect your order immediately on receipt.  

If you consider there to be a shortage in your order you must contact us within three working days of delivery, failing which you will be deemed to have received the Products in the quantities ordered and shall not be entitled to cancel the order. You are therefore strongly advised to check your order immediately on receipt. Provided you notify us of the shortage within the required timescale, we will arrange for collection at our cost.  


Due to health and safety reasons we’re unable to offer refunds on food or drink items including but not limited to biscuits, chocolates, coffee and water. 

Some made to order furniture items may be non-returnable – please check with us to see if your item qualifies for returning. 

Special items or clothing items with branding applied are non-returnable unless faulty. 

Contact Us

If you’d like further information about our returns policy, please call our Customer Support Team on 01509 243878 or email us at sales@whittakerworkplace.co.uk 

Our phone lines are open Monday to Friday, 8am–5:30pm.